← Back to Loft Siam

Terms & Conditions

Last updated: 8 July 2026 · Applies to direct bookings via loftsiam.com

These Terms & Conditions ("Terms") govern your use of the website loftsiam.com and direct booking requests for Loft Siam, a holiday apartment at Calle Francia, 38660 Adeje, Santa Cruz de Tenerife, Spain.

By submitting a booking request or using our contact form, you confirm that you have read and accept these Terms and our Privacy Policy.

1. Service provider

Loft Siam
Calle Francia, 62, 38660 Adeje, Santa Cruz de Tenerife, Spain
Email: booking@loftsiam.com · Phone: +34 650 512 721
Tourist registration (Spain): ESFCTU0000380150008475340000000000VV-38-4-01088751

2. Scope

These Terms apply to direct bookings made through this website. Bookings made via Airbnb or other platforms are subject to those platforms' own terms.

3. Booking process

1. Request: You submit a booking request with your dates, guest count and contact details. This is not a confirmed reservation.
2. Review: We review your request and may accept it at the quoted price, send you a custom offer (different price and message), or decline it at our discretion.
3. Payment page: If accepted (or if you accept a custom offer), you receive an email with a secure payment page on loftsiam.com (processed by Stripe), valid for 24 hours.
4. Confirmation: Your booking is only confirmed after successful payment. Until payment is completed, the dates remain available to other guests (including on Airbnb).

If the dates become unavailable before you pay (e.g. booked elsewhere), the payment link will no longer work and no charge will be made.

4. Prices and payment

• Prices are shown in EUR (€) and include the advertised direct-booking discount where applicable.
• The price quoted at the time of your request is indicative; the final amount is confirmed when we send the payment link.
• Payment is processed securely on our payment page at loftsiam.com, powered by Stripe. We do not store your full card details.
• Local tourist taxes (Impuesto sobre Estancias Turísticas) or other mandatory charges may apply separately unless explicitly included in your quote.

5. Cancellation and refunds

Before payment: You may withdraw your booking request at any time before paying; no charge applies.

After payment (confirmed booking): Confirmed bookings are non-refundable and non-cancellable. By completing payment, you accept that you cannot cancel the reservation or receive a refund, except where mandatory consumer law requires otherwise.

If we cannot honour a confirmed booking due to circumstances on our side (e.g. the property becomes unavailable), you will receive a full refund.

6. Check-in, check-out and house rules

Direct bookings are subject to the same property policies as our Airbnb listing (view on Airbnb). By booking, you agree to comply with the rules below.

Check-in and check-out

• Check-in: from 16:00 (4:00 PM) until 22:00 (10:00 PM).
• Late check-in (22:00–00:00): possible with prior agreement; an extra charge of €25 applies, payable in cash on arrival.
• Check-in after 00:00 (midnight): not accepted, except in cases of unforeseen flight delays with prior notice. In such exceptional cases, and subject to our confirmation, check-in may be allowed with a €40 surcharge, payable in cash to the person handling check-in and key delivery.
• Check-out: before 11:00 (11:00 AM).
• Exact access instructions (key collection, lockbox, etc.) are sent after your booking is confirmed.

Occupancy and stay length

• Maximum occupancy: 6 guests, as stated on the booking form.
• Minimum stay: 3 nights, unless otherwise agreed in writing.
• Only registered guests may stay overnight. Day visitors must be agreed in advance.

House rules

• No smoking indoors (including balconies if applicable).
• No pets, unless agreed in writing in advance.
• No parties or events.
• No commercial photography or filming without prior written permission.
• Quiet hours: 22:00 – 09:00. Please respect neighbours and the residential community.
• The hiring or provision of services and experiences inside the accommodation is not allowed.
• Guests must treat the property with care, respect community rules and comply with local laws.

Keys and property care

• Lost keys: replacement cost €140, payable in cash.
• If keys are left inside the lock so that the property cannot be opened with a spare set, the guest is responsible for the cost of a professional locksmith.
• You may be liable for damage beyond normal wear and tear.

Safety information

• As stated on our Airbnb listing: carbon monoxide alarm and smoke alarm are not reported for this property. Please take normal fire-safety precautions.

7. Your responsibilities

You are responsible for the accuracy of the information you provide and for the conduct of all guests in your party. You may be liable for damage beyond normal wear and tear.

8. Limitation of liability

To the fullest extent permitted by law, our liability is limited to the amount you paid for the affected booking. We are not liable for indirect losses, events outside our control (force majeure), or third-party platform failures.

Nothing in these Terms limits your statutory rights as a consumer under applicable EU/Spanish law.

9. Website use

You may not misuse the website, attempt unauthorised access, or submit false booking requests. We may refuse service or cancel requests in case of abuse or fraud.

10. Complaints

Contact us at booking@loftsiam.com. EU consumers may also use the EU Online Dispute Resolution platform.

11. Governing law

These Terms are governed by the laws of Spain. Courts in Santa Cruz de Tenerife shall have jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

12. Changes

We may update these Terms. The version in force at the time of your booking request applies to that booking.